1. Who we are
This Privacy Notice explains how HARTLAND MARKETING LIMITED
, trading as Hartland Digital, collects and uses your personal information.
Company: HARTLAND MARKETING LIMITED
Trading name: Hartland Digital
Company number: 15056792
Registered office: Saxbys, Seal Chart, Sevenoaks, England, TN15 0DZ
Website: https://hartland.digital/
Email: [email protected]
Telephone: 07897 012773
For the purposes of UK data protection law, HARTLAND MARKETING LIMITED is the controller of the personal information described in this Privacy Notice.
2. Information we collect
Depending on how you use our website or contact us, we may collect:
- your name;
- telephone or mobile number;
- email address;
- postal address, property address or postcode where relevant;
- details about the work or services you require;
- information you provide when requesting a quote or making an enquiry;
- correspondence between you and us, including relevant text messages;
- your marketing preferences;
- technical information relating to your use of our website; and
- any other information you choose to provide.
3. How we use your information
We may use your personal information to:
- respond to enquiries;
- provide quotations or information about our services;
- contact you by telephone, email or SMS about your enquiry;
- arrange or confirm appointments, surveys, visits or consultations;
- communicate with customers and prospective customers;
- take steps at your request before entering into a contract;
- provide services requested from us;
- administer our relationship with customers;
- maintain appropriate business and financial records;
- operate and secure our website;
- prevent fraud, misuse and security incidents;
- comply with our legal obligations; and
- where permitted, send marketing communications about our services.
4. Our lawful bases
Depending on the circumstances, we may rely on:
Contract — where processing is necessary to take steps at your request before entering into a contract or to perform a contract.
Legitimate interests — including responding to communications, operating our business, maintaining records and protecting our website and business.
Legal obligation — where processing is necessary to comply with the law.
Consent — where we have specifically asked you to consent to a particular use.
5. Who we share information with
We do not sell your personal information.
Where reasonably necessary, information may be shared with organisations that help us operate our business, including:
- website and hosting providers;
- IT and email service providers;
- telephone or SMS communications providers;
- professional advisers;
- contractors and service providers working on our behalf; and
- regulators, law-enforcement bodies or authorities where required by law.
6. International transfers
Some service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps, where required, to ensure that the transfer complies with applicable data protection law.
7. How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business records and meeting legal, accounting, tax, insurance or reporting requirements.
How long we retain information depends on the nature of the information and our reasons for holding it.
We periodically review the personal information we hold and delete or anonymise information when it is no longer required.
8. Cookies and website information
Our website may use cookies and similar technologies.
Please see our Cookie Policy for further information on our website https://hartland.digital/
9. Your data protection rights
Depending on the circumstances and lawful basis being used, you may have rights to access, correct, erase or restrict your information, object to certain processing, request transfer of certain information and withdraw consent where processing is based on consent.
Not all rights apply in every circumstance.
Contact us using the details above to exercise a data protection right.
10. Your right to object
Where we rely on legitimate interests, you have the right to object to that processing in certain circumstances.
You have the right to object at any time to the use of your personal information for direct marketing.
11. Complaints
If you have concerns about how we use your personal information, please contact us first.
You also have the right to complain to the Information Commissioner's Office (ICO).
12. Changes to this notice
We may update this Privacy Notice from time to time to reflect changes to our business, website, services or legal obligations.
13. SMS marketing
Where you have specifically agreed to receive marketing by SMS, we may use your mobile telephone number to send you occasional information about our services, offers or promotions.
Where we rely on consent, you can withdraw your consent at any time by REPLYING STOP
Choosing not to receive marketing messages will not affect your ability to submit an enquiry or use our services.
Withdrawing marketing consent does not prevent us from contacting you where necessary about an enquiry, quotation, appointment or service you have requested.
Where applicable, we may send marketing concerning similar products or services under the customer soft opt-in where all applicable requirements are satisfied.
We may retain appropriate records of marketing preferences and opt-outs so that we continue to respect your wishes.
14. Appointment bookings
Our website allows you to book an appointment with us.
Our booking facility is provided using Hartland Marketing Limited/Hartland Digital Limited
When you make a booking, we may collect your name, contact details, preferred appointment date and time and information you provide in connection with your booking.
Information submitted through the booking facility may also be processed by the booking provider to provide the booking service.
We use booking information to administer your appointment, communicate with you about it and deal with the associated enquiry or service.